IP telephony

Business voice — explained simply

A unified business voice platform manages company numbers, extensions, call routing, queues, recording and reporting in one environment.

Example: customers reach one published number and are intelligently routed to the right team while calls can be recorded and measured.

Solution scope

• Cloud, hybrid and on-premises IP PBX
• SIP trunking and business numbering
• Professional IP endpoints and headsets
• IVR, queues, recording, reporting and CRM integration

Design parameters

• Use cases — Corporate offices, sales teams and contact centers
• Scale — From small teams to multi-site deployments
• Integration — CRM, IVR, recording and analytics
• Lifecycle — Configuration, migration, training and support

Business outcome

We take an architecture-first approach. Technology is selected only after we understand the existing environment, performance targets, resilience requirements, security controls, site constraints and future growth.

Before we start

To scope a project, describe the goal, users and sites, current systems, timing constraints and desired outcome. Solution scope and service terms are defined after assessment.